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Vanessa Phillips – Managing Director
Vanessa worked for Dillon Read in the City of London for 7 years in the 1980s on the Eurobond desk before leaving to start a financial training company. She was then recruited to work as PA to several FTSE chairmen before leaving to get married and start a family. A husband and 3 children later she founded OutSec from her farmhouse in Norfolk. Her unique experience as a top secretary qualified her to understand the requirements of clients and helped establish the high standards and working practices instilled in OutSec staff and typists. Her entrepreneurial flair and boundless energy is channelled into driving OutSec forward and making it the premier outsourced typing company in the UK. OutSec is the very personification of Vanessa. When not working (which is very rare), the dogs, cats, rabbits, fish, birds, garden, husband and children take precedence, although not necessarily in that order.

Richard Phillips – Operations Director
After Economics at Exeter University and further studies at The London Business School, Richard finally got a real job in the City of London as a merchant banker from 1984 until 1995. He was one of the first traders in off-balance-sheet futures and options working for SG Warburg merchant bank. In 1995 he left the City to set up a mail-order catalogue company which he sold in 1998. He then moved to Norfolk so that his children could grow up in the countryside and fall out of apple trees. He has excellent technical understanding of the complexities of computer systems and worked on developing FileManager. A strong marketing and trading background combined with practical experience of technical issues means he brings a valuable set of skills to OutSec. When not at his desk or speaking at a conference, he likes to drive old cars quite fast in straight lines.

Tracy Cole – Head of the Interview and Financial Department
Tracy (or TC as she is known) is an import from London, where she worked for a number of City law firms in various roles, including PA to the Managing Partner of an international practice, prior to relocating back to her roots in deepest Norfolk. Her extensive all-round background and experience has allowed her to develop several departments since joining OutSec in 2003. She is our longest-serving member of staff and totally indispensible. Tracy is now focussing her attentions on the challenge of managing our rapidly expanding interview department. Her excellent sense of humour, coupled with an infectious laugh, can often be heard at monthly meetings. The office is a quieter place when Tracy is on holiday. When she is allowed out, Tracy spends her free time with her partner of many years and their young daughter.

Julie Wagg - Head of Property Department
Julie has responsibility for the surveyors and estate agents. She also looks after Quest and ValEx clients. She worked for many years in a school so knows how to deal with tantrums and takes everything in her stride. Julie got a most unsusual birthday present from her husband recently - seven sheep! They are a rare breed (three Norfolk Horns and four Llanwenogs for the farmers out there) and they occupy her time now that her three children have fled the nest.

Patty Street – Head of the Inventory Department
Patty is based in Texas, USA and has been running our inventory department right from 1999. She was one of the very first online secretaries from outside the UK to become a member of OutSec and it was clear that she had huge talent. Her experience of transcription is huge and her familiarity with Microsoft Word is immense. Typing UK inventories for 7 years has given her an encyclopaedic knowledge of street names that would rival a London cab driver. Her support and loyalty to OutSec are beyond price. Her clients know she is totally dependable and she has become an invaluable asset to the inventory industry in the UK. She has three daughters, one of whom is now working with OutSec too.