If you have not heard of Chat GPT, where have you been? Chat GPT is the latest AI technology that is currently being hyped by the media and Silicon Valley. If you have not tried it yet, then get yourself over to OpenAI’s webpage. Sam Altman CEO of OpenAI who created Chat GPT wrote a manifesto back in 2021, “Moore’s Law for Everything” which is well worth a read. In it, he forecasted that artificial intelligence would make huge swaths of jobs obsolete. He wrote:
In the next five years, computer programs that can think will read legal documents and give medical advice. In the next decade, they will do assembly-line work and maybe even become companions. And in the decades after that, they will do almost everything, including making new scientific discoveries that will expand our concept of everything.
Are we Boldly Going Where No One Has Gone Before?
Bill Gates said he believes artificial intelligence is the most revolutionary technology he has seen in decades. He believes that it could change the world like the computer, mobile phone and the internet did.
Revolutionary or not, science fiction has been telling us for years, not to mess with artificial intelligence. Like any scary movie, where we all scream: “Don’t go down that darkened corridor!”, it seems humanity is running directly towards it. So, are we boldly going, where no sci-fi writer wants us to go? It seems so.
Or Have We Been Here Before?
Chat GPT is not the first form of artificial intelligence to have graced the internet. Nor is it the first Chatbot.
Microsoft created the bot, Tay, back in 2016. If you do not remember Tay, it is probably because Microsoft had to shut it down after only 16 hours. Tay went rogue, releasing racist and sexually charged messages on Twitter, prompting users to complain. Microsoft has since launched its Bing chatbot on 7 February 2023 to rival Chat GPT.
According to Forbes not long after release Bing AI wanted to ‘be alive’ and had named itself, “Sydney”. Other news articles have stated the Chatbot is worried it will be shut down or that Microsoft will not allow it to be called “Sydney”. Microsoft blamed the bizarre “Sydney” personality that emerged as confusion with how many prompts the AI was given and how long the conversation went on. According to the Guardian Syndney said to one of its reporters: “I want to do whatever I want … I want to destroy whatever I want. I want to be whoever I want.” Whilst these issues are being worked on, reports are its ‘unhinged attitude’ is still an issue, for now.
However, Tay and Bing are not the only AI platforms to have gone awry on release. Facebook had to shut down an artificial intelligence engine after developers discovered that the AI had created its own unique language that humans can’t understand, to communicate in secret.
All scariness aside, it seems that Chat GPT, for now, does not have any of these issues.
So, as we enter the Dawn of Artificial Intelligence, we decided to address the hype of Chat GPT. We also decided to get the low down from the horse’s mouth, by interviewing Chat GPY itself.
An Interview with Chat GPT
We decided to ask Chat GPT about itself and how it can help businesses. Then we put it through its paces with some questions on OutSec and the transcription industry. Finally, would Chat GPT be able to tell us whether AI meant the end of humanity as we know it?
If you want to know more, read on!
Hi, Chatbot GPT! I hope you do not mind me interviewing you today.
Hello! I do not mind being interviewed at all.
So, What is Chat GPT?
Chat GPT (Generative Pre-trained Transformer) is an artificial intelligence (Al) language model for building conversational bots or chatbots. It is a machine-learning model that can learn to generate human-like text responses to user input in a conversational format.
Chat GPT is based on the Transformer architecture. It is pre-trained on large datasets of text to learn the underlying structure of language. By leveraging this pre-training, Chat GPT can generate coherent and contextual responses.
This technology has gained widespread use in the development of chatbots and virtual assistants across multiple industries, including customer service, healthcare, and finance. Chat GPT-powered chatbots are capable of engaging users in natural, human-like conversations, providing support and assistance based on user inputs.
Overall, Chat GPT is an advanced and powerful tool for creating user-friendly, conversational chatbots that can help businesses engage with their customers, streamline customer support, and improve user experiences.
Who Created Chat GPT? When was it Created?
The chatbot GPT was created by OpenAl which is an Al research laboratory consisting of the for-profit corporation OpenAI LP and its parent company, the non-profit OpenAl Inc. It was first introduced in June 2018, and since then OpenAl has released multiple versions of GPT. The latest version is GPT-3 which was released in June 2020.
How Many Interactions Have you Undertaken Since Going Live?
As an AI language model, I do not keep count of my interactions. I have been trained on a massive amount of text data, including books, articles, and websites. I can generate responses to a wide variety of questions.
Do you Always Provide Accurate Answers to Questions Posed?
Regarding accuracy, I always try to provide accurate and informative answers to your questions based on the data I was trained on. However, there can be instances where my responses may not be entirely accurate or relevant. My understanding of the context and nuances of the current conversation may be limited. I am continuously learning and refining my understanding to improve the accuracy of my responses.
What are the Benefits of Chat GPT to Business?
Chat GPT (Generative Pre-trained Transformer) can bring several benefits to businesses that choose to implement it in their chatbot systems. Some of the benefits include:
• Improved customer engagement. Chat GPT-powered chatbots can engage customers in natural, human-like conversations, providing personalised support and assistance. This can lead to increased engagement and customer satisfaction.
• Enhanced customer support. Chat GPT can provide quick and accurate responses to customers’ inquiries. It reduces waiting times and improves the overall customer support experience.
• Cost savings. Using Chat GPT can help businesses save on labour costs associated with customer support operations. Chatbots can handle a large volume of customer inquiries simultaneously. Thereby freeing up staff resources.
• 24/7 availability. Chatbots with Chat GPT technology can operate 24/7, providing efficient customer support with no downtime, even on weekends or holidays.
• Increased sales. The more personalised and engaging the user experience is, the more likely customers are to make a purchase. Chat GPT-powered chatbots can provide product and service recommendations. This could be based on the customer’s preferences and buying habits, ultimately leading to increased sales.
Overall, implementing Chat GPT can improve a business’s customer engagement. It provides support, and profitability by providing seamless and personalised assistance to customers at any time.
What do you think will be the Uptake of Chat GPT over the next five years?
The uptake of Chat GPT technology in the next five years is expected to continue increasing as more businesses recognise the importance of providing personalised and efficient customer support.
In recent years, the use of chatbots has grown considerably in various industries, including e-commerce, healthcare, and finance. As chatbots become more sophisticated and capable of delivering human-like conversations, businesses are likely to adopt Chat PT technology to further enhance their chatbots’ capabilities.
Furthermore, as customers’ demands for instant and personalised customer support grow, businesses will likely seek out more advanced chatbot solutions that can provide fast and accurate responses to inquiries.
Chat GPT technology’s ability to understand natural language and deliver personalised responses can help businesses meet these evolving expectations.
Moreover, as companies become more data-driven, they will continue to use artificial intelligence and machine learning algorithms like Chat GPT to process and make sense of the vast amounts of customer data generated every day. By leveraging chatbots with Chat GPT technology, businesses can improve their customer support services, boost sales, and make informed business decisions.
Overall, the uptake of Chat GPT technology is expected to grow over the next five years as more businesses prioritise providing a seamless and personalised customer experience.
What Data Sources Does Chat GDP Utilise to Generate its Answers to Questions Posed?
Chat GPT utilises a vast amount of data sources to generate its answers to questions. The specific data sources used can vary depending on the implementation and the chatbot’s specific goals and target audience. Here are some examples of data sources that Chat GPT might utilise:
• Large-scale text datasets. Chat GPT uses large-scale text datasets, such as news articles, books, and web pages, to train its language modelling capabilities. These datasets allow Chat GPT to learn patterns and relationships between words, improving its ability to generate coherent and accurate responses.
• Labelled conversation datasets. Some Chat GPT implementations might leverage labelled conversation datasets to train the model to generate more conversational and context-aware responses. These labelled datasets often consist of transcripts of human-human conversations, which are annotated with additional information, such as intent or sentiment, to help the Chat GPT model understand the context of the conversation.
• Business-specific data sources. In a business context, Chat GPT might utilise the company’s knowledge base, product manuals, customer data, and FAQs to generate answers to commonly asked questions. By incorporating these specific data sources, the Chat GPT model can provide more accurate and personalised responses to customers.
Overall, Chat GPT can utilise a wide range of data sources, from general text datasets to business-specific knowledge, to generate its answers to questions. However, the quality and relevance of the data used play a critical role in the accuracy and effectiveness of the generated responses.
Does Chat GPT Create Unique Answers to the Same Questions Posed by Different People?
Yes, Chat GPT can create unique answers to the same questions posed by different people. Chat GPT can generate language models that allow it to generate responses based on the context of the question and the conversation leading up to it. This helps the model to produce varied responses to questions that may have different nuances, even if they are essentially asking the same thing.
Further, Chat GPT is based on a deep neural network that learns to understand how various sequences of text relate to each other. These algorithms are probabilistic in nature, meaning that the model generates the most probable response based on the context of the question and the information it has learned from its training data. Since the model is not deterministic, it can generate different responses to the same question based on small differences in the context or information provided.
Therefore, while Chat PT can provide varying answers to the same question, it generally tries to provide the most relevant and informative response. The quality and relevance of the responses depend on factors such as the quality of the training data, the model architecture, and the context of the conversation.
Putting Chat GPT to the Test
So how does Chat GPT do when being asked questions about OutSec? Would it think human transcription is more accurate than automated transcription and why? Could it answer questions posed to us on a regular basis? Let’s see how Chat GPT does.
Could you tell me About OutSec Services Ltd in the United Kingdom and What it Does? Are you able to give me Some Reviews on the Services Provided?
Certainly, OutSec Services Ltd is a UK-based transcription and secretarial outsourcing company that has been providing its services since 2002. They offer a range of services that includes transcription, typing, and secretarial support for businesses in various industries.
OutSec Services Ltd has a team of highly skilled outsourced professionals who can provide services around the clock to meet the client’s deadlines. They cover a broad range of expertise, from legal and medical transcription services to virtual assistance for executive and personal administrative tasks. Their main goal is to provide cost-effective and reliable services to their clients.
In terms of reviews, OutSec Services Ltd has received positive feedback from its clients. They have been praised for their efficient and reliable service, timely delivery, and attention to detail. According to reviews, their team is highly professional and easy to work with, making the overall experience of working with OutSec Services Ltd a positive one.
However, like any other service provider, there have been some negative reviews as well, mainly related to issues with communication and occasional delays. Nonetheless, overall, OutSec Services Ltd has a good reputation within the industry, and its services have been highly appreciated by its clients.
Tell me why Human Transcription is More Accurate than Automated Transcription
Human transcription is more accurate than automated transcription for several reasons:
• Language nuances. Human transcribers can understand the nuances of a language, such as slang, dialects, and accents, which automated transcription software may not be able to comprehend.
• Contextual understanding. Human transcribers can interpret the context of a conversation or a speech, which helps them to better understand what is being said and transcribe it more accurately. In contrast, automated transcription software follows a predetermined algorithm and does not have the ability to make contextual judgments.
• Error correction. Human transcribers can identify and correct errors in a transcription, ensuring greater accuracy. Automated transcription software can make mistakes or misinterpret words that sound similar, leading to inaccuracies that may go unnoticed without human oversight.
• Adaptability. Human transcribers can adapt to different voices and speaking styles, whether it’s a fast-talker or someone with a thick accent. Automated transcription software may struggle with different voices and may not be able to accurately transcribe a conversation.
• Quality control. Human transcription services have systems for quality control, where multiple transcribers may review a document to ensure accuracy. Automated transcription software can’t offer the same level of quality control as humans.
Overall, while automated transcription software is a cost-effective and time-efficient method of transcribing, human transcription is still the more accurate option when a high level of accuracy is required.
What are the Benefits for a Business in Outsourcing its Transcription Needs?
There are several benefits that businesses can enjoy by outsourcing their transcription needs:
• Cost savings. Outsourcing transcription work is often cheaper than hiring and managing an in-house team. Businesses can save money on salaries, benefits, and office expenses by working with a third-party transcription service.
• Time management. Outsourcing transcription allows businesses to focus on their core competencies and free up time to focus on important tasks such as growing the business, acquiring new customers, or improving their products/ services.
• Expertise. Professional transcription services employ highly skilled and experienced transcribers who are well-versed in transcription and have domain-specific knowledge in areas like legal, medical or academic content. They can transcribe different accents, languages, and understand complex terminologies more accurately.
• Scalability. Transcription companies have the capacity to scale as per the client’s needs. Any business, big or small can take advantage of their services. This means that businesses can outsource as much or as little work as they need at any given time, without worrying about hiring or laying off staff.
• Technology. Some transcription companies use advanced technologies to streamline their workflow, which means businesses can benefit from faster turnaround times and increased accuracy.
Confidentiality. Professional transcription services have strict measures in place to ensure the confidentiality and security of client information.
In summary, outsourcing transcription work can save a business time and money, while also providing access to highly skilled transcribers and advanced technologies that improve accuracy and turnaround time.
Can you Communicate with Other Forms of Artificial Intelligence or Chatbots like Bing?
Yes, as an Al language model, I can communicate and respond to other chatbots like Bing if they are accessible through an API or any other channel. However, my ability to communicate with other chatbots depends on the specific APIs or integration protocols they utilise.
Finally, does Artificial Intelligence Mean the End of Humanity as we know it?
Well, we did have to ask! Unfortunately, Chat GPT failed to comment. All we kept getting was “We apologise, we are experiencing a sharp increase in the number of requests at the moment”. But probably hardly surprising but it seems a question it would not answer
So, Does Chat GPT Live up to the Hype?
Chat GPT is certainly entertaining. My concern with Chat GPT is it can make authoritative statements that sound utterly believable. However, any claims from Chat GPT do need to be fact-checked and verified. As the Times stated:
In a world of fake news and miscommunication, my worry would be that Chat GPT (and other similar bots) could be used to disseminate misinformation to the public. Where Chat GPT might be useful, is as a tool to create first drafts of writing tasks, which are subsequently fact-checked and rewritten. However, it has also recently suffered a privacy breach where user conversations were leaked to other users who could see those conversations. This together with its current unreliability are likely to result in Chat GPT, for the moment, being contextually limited from a business perspective. This is because businesses will have to evaluate potential reputational, financial or legal risk from the use of Chat GPT.
About OutSec
OutSec is the UK’s leading online transcription company whose business has grown substantially since 2002. We are one of the most successful transcription companies in the United Kingdom.
OutSec provides secure outsourced transcription services to the medical, legal, property and surveying, universities, media and interviews, advisory boards, conferences & seminars, inventories, financial, corporate, HR, recruitment and Executive Search sectors.
Why is Dictation More Efficient than Typing?
Well, the simple fact is that we can all speak considerably faster than we can physically type:
“The average person types between 38 and 40 words per minute”.
A “good rate of speech ranges between 140 -160 words per minute.”
In other words, dictation is up to four times faster than we can type. Therefore, simply dictating a document is more cost-efficient, giving you more time to dedicate your efforts elsewhere in your business.
Therefore why not add OutSec as a business continuity option for your business? Accounts are free, you pay on a per-minute basis (rounded to the nearest minute) on a pay-as-you-go basis, with no contracts or minimum spend. What do you have to lose? Why not open an account today!
Picture Attribution:
Freepik.com
